Refund policy

If you are unhappy with your online purchase for any reason, we will gladly accept exchange on full price, unworn merchandise returned to our online store within 14 days of the order date.

For sale items, we will only exchange or credit your Lauder Taylor Millinery account, providing the items are returned in original condition to our online store within 7 days of the order date.

If you do not have an account, we will contact you to create one so credit can be added.

For Made to Order items we do not accept refunds, exchange only, less 40% RRP only.

For the purchase of pre-orders, the 30 day period will apply from the dispatch date provided. Dates will vary per style.

Returned merchandise should include the vendor packaging and be in the original condition as when it was received, this includes the hat box. Customers will be responsible for shipping and handling charges for any returns/exchanges. Lauder Taylor recommends sending return parcels via Australia Post, including a tracking number.

As we are not liable if your return is not received at our address, if your parcel goes missing you will be required to provide two pieces of documentation; a proof of booking through Australia Post and proof of payment.

If you cannot provide this information, Lauder Taylor will not be held accountable for any losses. All millinery must be sent back in it's original box and the box should not be exposed. If you do not have your original box, please include it in a box so that the contents will not be damaged during transit. Any millinery sent back without a box will not be accepted for a return, and will be sent back to the sender.

Please note that if you choose to checkout as a guest, we will not have any of your personal information saved in our database. If you wish to return an item, you need to ensure that you include your order number, contact details and you fill out the return form on the back of your invoice. This will ensure that the return is hassle free and faster, for your convenience.

If you have used a reward on your order and you wish to return the item, this reward will be forfeited and will not be reinstated.